Refund policy

Refunds are available upon request, subject to a $5 processing fee.
Refunds cannot be processed on Sundays, as meals are already packaged and en route.
The deadline to request a refund is Saturday.
Approved refunds will be issued to the original payment method.

Magnolia Prep takes great care in accurately labeling ingredients and preparing meals. However:

Refunds will not be issued for meals discarded due to assumptions, misunderstandings, or personal interpretation of ingredients, including but not limited to mistaking one protein for another.
Refunds will not be provided if the issue was not caused by Magnolia Prep, such as customer error, misinterpretation of ingredients, or failure to review ingredient information prior to consumption.
Dietary restrictions and allergies are the customer’s responsibility. While we strive for accuracy, Magnolia Prep is not responsible for refunds if a meal is discarded without verification of an actual preparation error.
Refunds may be considered only if Magnolia Prep confirms a preparation or labeling error on our part.

We encourage customers to contact us before discarding a meal if there is any concern, so we can review the issue and assist appropriately.