Privacy policy

Last updated: January 8, 2026

Magnolia Prep values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or subscribe to our services.

1. Information We Collect

We may collect the following information:

  • Personal details such as name, email address, phone number, billing address, and delivery address

  • Payment information (processed securely through third-party payment providers; Magnolia Prep does not store full payment details)

  • Order and subscription details

  • Communications you send to us (emails, messages, or inquiries)

2. How We Use Your Information

Your information is used to:

  • Process orders and subscriptions

  • Deliver meals and provide customer support

  • Communicate updates, confirmations, and service-related notices

  • Improve our services and customer experience

  • Comply with legal and business obligations

3. Sharing Your Information

Magnolia Prep does not sell or rent your personal information. We may share limited information with trusted third parties only as necessary to:

  • Process payments

  • Deliver orders

  • Operate our website and services

All third parties are required to protect your information.

4. Data Security

We take reasonable measures to protect your personal information. While no system is 100% secure, we use industry-standard practices to safeguard your data.

5. Subscription, Cancellation & Refund Policy

Like most subscription-based services, if a payment is processed before cancellation, you will still receive your final Magnolia Prep delivery.

If you do not wish to receive your final delivery and would like a refund, you must submit your request no later than Saturday morning.

Please note:

  • Requests must be made Saturday morning, as all meals are packed and prepared by Saturday afternoon.

  • Requests made after Saturday morning cannot cancel that week’s delivery.

Refund Policy

  • Refunds are available upon request, subject to a $5 processing fee.

  • Refunds cannot be processed on Sundays, as meals are already packaged and en route.

  • The deadline to request a refund is Saturday.

  • Approved refunds will be issued to the original payment method.

Meal Issues & Refund Eligibility

Magnolia Prep takes great care in accurately labeling ingredients and preparing meals. However:

  • Refunds will not be issued for meals discarded due to assumptions, misunderstandings, or personal interpretation of ingredients, including but not limited to mistaking one protein for another.

  • Refunds will not be provided if the issue was not caused by Magnolia Prep, such as customer error, misinterpretation of ingredients, or failure to review ingredient information prior to consumption.

  • Dietary restrictions and allergies are the customer’s responsibility. While we strive for accuracy, Magnolia Prep is not responsible for refunds if a meal is discarded without verification of an actual preparation error.

  • Refunds may be considered only if Magnolia Prep confirms a preparation or labeling error on our part.

We encourage customers to contact us before discarding a meal if there is any concern, so we can review the issue and assist appropriately.

6. Your Rights

You may request to:

  • Access or update your personal information

  • Ask questions about how your data is used

To do so, please contact us using the information below.

7. Changes to This Policy

Magnolia Prep may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

If you have questions about this Privacy Policy, your subscription, or refunds, please contact us at:

Magnolia Prep
Email: info@magnoliapreptx.com